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To help you find quick answers, we compiled this list of Frequently Asked Questions
or common error messages which often lead to inquiries from our customers. If your question is not included in this list, please go to our Request Help from Technical Support section or call 800-542-1119 or 215-953-4600 to reach a Technical Support team member directly. |
| 1. |
If you receive the following message: "cannot find D:\VERSION.EPC", please try the following steps: |
| a) |
Make sure your Epic Plus disc is in the CD-ROM player. |
| b) |
Make sure the player is turned on. |
| c) |
Make sure the CD drive letter is valid. If the drive letter is not valid, turn the PC off, reset your player, and turn the PC back on. |
| d) |
Clean the CD. |
| Note: VERSION.EPC is the first file the program looks for on the CD. |
| 2. |
If you receive the message: "CDR101 - not ready reading drive D:", please: |
| a) |
Make sure there are no scratches/smudges on non-label side of CD. |
| b) |
Check the physical connections between the CD player and PC. |
| c) |
Reboot the PC and reset your CD player. |
| d) |
Try to read a directory of the CD. |
| 3. |
The message "error 120" can occur when trying to view "terms" (usually preceeded by another error message). This error is corrected by adding the number 32 to the CONFIG.EPC file. Type 32 on the first free line in the CONFIG.EPC file. |
| 4. |
If you receive error MDI-1-35, this means that the system is out of memory. Please call your consultant or technician to free up some of your conventional memory. |
| 5. |
Error message MDI-2-16 occurs if your hard drive is out of disk space and cannot create the temporary files needed to run the program effectively. In this case, please free up some of your hard disk space. |
| 6. |
If the Epic Plus CD itself is physically damaged or corrupt, you will receive the message "MDI-1-6". If you get this message, please go to our Request Help from Technical Support section or call technical support and we will send a new CD to you. |
| 7. |
Another common message, "MDI-17-17" also occurs when there is not enough disk space available on the hard drive. Please free up some hard disk space if you receive this message. |
| A helpful tip in general: Any time an error message appears, it's always a good idea to look into the C:\EPICPLUS directory for any temporary files...these are files that begin with the tilde character (~). These files should be deleted from the directory.
All the files in the EPICPLUS directory can be removed with the exception of EPLUS.EXE, SETUP.EXE, CUSTCOMM.*, CUSTPRIC.* files, or HIST*.* |
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